Cancellation & Refunds Policy
Last Updated: January 15, 2024
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Introduction
At vlecorner.com, we strive to provide high-quality educational content and services. We understand that sometimes you may need to cancel a purchase or request a refund. This policy outlines our procedures for cancellations and refunds.
Note: This policy applies to all purchases made on vlecorner.com. By making a purchase, you agree to abide by this policy.
Cancellation Policy
Cancellation Timeframes
You may cancel your course enrollment under the following conditions:
| Course Type | Cancellation Period | Cancellation Fee |
|---|---|---|
| Self-paced Courses | Within 7 days of purchase | No fee |
| Live Instructor-led Courses | Up to 24 hours before course start date | No fee |
| Course Bundles | Within 7 days of purchase (if no courses accessed) | No fee |
| Subscription Plans | Anytime (cancels auto-renewal) | No fee |
How to Cancel
To cancel a course enrollment:
- Log in to your vlecorner.com account
- Go to “My Courses” section
- Click on the course you wish to cancel
- Select “Request Cancellation”
- Follow the on-screen instructions
Important: Once you have accessed more than 20% of course content or downloaded any study materials, cancellation may not be available. Please review course details carefully before purchasing.
Refund Eligibility
When Refunds Are Granted
Refunds are processed under the following circumstances:
- Course cancellation within the eligible period
- Technical issues that prevent access to the course content
- Duplicate payment for the same course
- Course content significantly differs from what was advertised
- Instructor cancellation of a live course
Refund Timeframes
| Payment Method | Refund Processing Time | Refund Receipt Time |
|---|---|---|
| Credit/Debit Card | 5-7 business days | 7-10 business days |
| Net Banking | 3-5 business days | 5-7 business days |
| UPI | 2-3 business days | 3-5 business days |
| Wallet (to original source) | 3-5 business days | 5-7 business days |
| Wallet (to vlecorner wallet) | Instant | Instant |
Non-Refundable Items
The following are generally not eligible for refunds:
- Courses with completion certificates already issued
- Courses where more than 20% of content has been accessed
- Downloadable study materials, eBooks, or resources
- Course bundles where any course has been accessed
- Subscription fees for periods that have already passed
- Special promotional or discounted courses (unless specified)
Note: In exceptional circumstances such as medical emergencies, we may consider refund requests on a case-by-case basis. Supporting documentation will be required.
Refund Process
Step-by-Step Refund Procedure
Submit Refund Request
Submit your refund request through your account dashboard or by contacting our support team.
Request Review
Our team will review your request within 24-48 hours and verify eligibility based on our policy.
Approval/Denial
You will receive notification of approval or denial via email. If approved, refund processing begins.
Refund Processing
Refund is processed to your original payment method or vlecorner wallet as per your preference.
Confirmation
You receive confirmation once the refund has been successfully processed.
Digital Products Policy
As an e-learning platform, most of our products are digital. Please note:
- Digital products are considered “used” once accessed or downloaded
- Due to the nature of digital content, we cannot accept returns of “opened” or accessed content
- Refunds for digital products are only provided in cases of technical issues or misrepresentation
- Sample content and course previews are available to help you make informed decisions
Tip: We encourage you to review course descriptions, previews, and sample lessons before making a purchase to ensure the course meets your expectations.
Wallet Refunds
For amounts stored in your vlecorner wallet:
- Wallet funds can be used for future purchases on our platform
- Wallet refunds to original payment source are subject to a minimum balance of ₹500
- Wallet-to-bank transfers may incur processing fees (currently 2% or ₹10, whichever is higher)
- Wallet funds do not expire and can be used anytime
Good to Know: Choosing to receive refunds to your vlecorner wallet is instant and fee-free, making it the fastest way to get your money back.
Contact Information
If you have any questions about our cancellation and refund policy, or need assistance with a refund request, please contact us:
- Email: support@vlecorner.com (for general queries)
- Email: refunds@vlecorner.com (for refund-specific issues)
- Phone: +91-9876543210 (Monday to Friday, 9:00 AM to 6:00 PM IST)
- Address: Education Nagar, Aurangabad Road, Jalna, Maharashtra 431203
For faster resolution, please include your order ID and relevant details when contacting us about refunds.
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